Managing Your Billing, Invoices, and Plan

Your SureRank purchases, invoices, payment method, and plan are all managed from your store account. This article shows where each one lives and how to make the most common changes yourself.

Everything here happens at my.surerank.com, separate from your WordPress admin.

Step 1: Sign In to Your Account

1. Go to my.surerank.com.
2. Sign in with the email address you used at purchase.

If you cannot sign in, use the password reset link rather than creating a second account. A new account will not have your purchases attached to it.

What You Can Manage

• Orders – Your purchase history and receipts.
• Subscriptions – Renewal dates, plan changes, and cancellation.
• Downloads – The current plugin files for every product you own.
• Billing – The card or payment method used for renewals.
• Account – Your name, email address, and password.

Downloading an Invoice

1. Open Orders from your account menu.
2. Find the order you need.
3. Open it and download the invoice or receipt.

Tip: If your business needs a VAT number or company name on the invoice, add it to your billing details before the next renewal. Invoices already issued cannot be edited retrospectively.

Updating Your Payment Method

1. Open Billing from your account menu.
2. Add the new card.
3. Set it as the default so it is used for the next renewal.

Do this before your renewal date. A failed renewal payment can suspend Pro features until it is settled.

Changing Your Plan

Plan changes are handled from Subscriptions. When you move up a plan, the new limits apply to your account and your site picks them up the next time it checks your licence.

If you do not see the plan you want, or the change does not apply, contact support with your order number rather than buying a second subscription. Two overlapping subscriptions on one account are harder to unpick afterwards.

Troubleshooting

• Your renewal failed – The card on file has probably expired. Update it under Billing, then retry the payment from Subscriptions.
• You upgraded but your site still shows the old plan – Go to SureRank → Tools → License in your WordPress admin and confirm the licence shows as active. If it does not, activate it again with your licence key.
• You cannot see a purchase you made – You may have ordered with a different email address. Check the receipt in your inbox for the address used.
• You bought Pro but the Downloads page does not show a newer version – The version shown is the current release. See Managing License Activations.